If you have any questions regarding your online purchase, please contact Customer Services on: +46 (0)8-280 708 or email service@kandus.se and we will be able to assist you.
Delivery within Sweden:
We are offering FREE delivery on all orders over 500 SEK. Note: Available for domestic deliveries only. For orders under 500 SEK delivery is 75 SEK.
International Delivery:
We are currently offering FREE delivery on International orders over 2000 SEK.
For International orders under 2000 SEK delivery is 200 SEK. For deliveries outside the European Union you may be required to pay import duties and domestic sales taxes on receipt of delivery.
For destinations within Europe but outside the EU. For example Norway and the United Kingdom:
Items shipped from Sweden to European countries outside the EU will be taxed according to the shipping destination's custom regulations.
For Norway:
Items of a value of more than 3000 NOK are liable to import duties, approximately 5-6% of the value of your purchase. When you shop at K&US, we will deduct the Swedish sales tax from your purchase. Norway's import duty (for items of a value of more than 3000 NOK) and tax will then be added upon arrival in Norway.
The same goes for other countries within Europe but outside EU. Please control your country's regulations.
For more details for Norwegian customers, please go to: www.toll.no
Payment Options:
We accept the following payments on our site:
-Visa Debit/Credit.
-Mastercard Debit/Credit
-Klarna Invoice. Please note, that you must pay your invoice within 14 days of making your order.
-Gift cards. If you want to pay with a gift card, you first need to email service@kandus.se for help with your order. If you want to buy a gift card, you can email service@kandus.se for help, or buy it in our store.
Delivery Times:
Stock permitting, all domestic orders usually arrive with our customers within 2-4 days. There may be occasional busy times when longer delivery times occur. International orders will take longer to deliver.
All orders within Sweden are delivered by DHL. DHL will keep customers informed with SMS notifications.
All international orders are sent using Swedish Mail Service.
Exchanges and Returns:
You can return any product you purchased as long as it is unworn, unwashed, and with all labels intact. This may be returned for a refund or exchange for any reason within 14 days from the receive date. Simply complete the returns form including details of your payment and enclose with the goods.
All Swedish and international returns must be sent using Swedish or international mail services.
Exchanges within Sweden:
Free exchange service is only available for Swedish customers within 14 days from the receive date. The free exchange is only valid when changing size or color, not a new item.
We offer the free exchange service with Swedish Mail on all orders sent to a Swedish address, provided you attach the reply-paid sticker that arrived with your order.
If you require an exchange, fill in our exchange and returns form and tell us which item you are returning along with the details of the new size and color you would like. Please remember to add your contact details.
Once we have received the parcel we will send your new item to you.
If the product is unavailable we will contact you to arrange a refund.
Returns within Sweden:
All returns has to be returned within 14 days from the receive date. For convenience, we provide a pre-paid postage label to return your item within Sweden. Please note: the return postage cost of 75 SEK will be deducted from any refund applicable. Alternatively, you may pay the cost of returning the item yourself. Please, ensure to retain proof of postage.
Once we have received your returned parcel, we will process your refund. If you paid by KLARNA, you will receive an email notification with your new invoice.
Returns and Exchanges for International Customers:
K&US are unfortunately not able to cover international return or exchange costs. The cost of returning the item(s) is your responsibility and we strongly recommend you obtain a 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit.
If you want to change a item, please make a return and then place a new order at the website.
Faulty Items: If your item is faulty when it arrives, please call us on +46 (0)8 280 708 or email service@kandus.se. In this case we will refund you the return costs.
Statutory Rights: In the unlikely event that you have further issues with your purchase, please call +46 (0)8-280 708 or email service@kandus.se, where one of our Customer Service Team will be able to advise you.
We believe in sustainability and our products are manufactured to meet our superior standards. However, we do understand that damage is not always caused by normal wear and tear. We will do our best to evaluate and work with our customers to find a solution that fully satisfies both sides.
As a consumer you have specific legal rights if a product fails due to a manufacturing defect. You have the right to return your garment within 3 years of purchase if it has been damaged by faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition. Damage that occurs after this time is regarded as caused by normal wear and tear.
Any dispute in relation to the goods supplied shall be governed according to Swedish Trade Laws and shall be subject to the exclusive jurisdiction of the Swedish Courts.
Uncollected Parcels:
An order is a binding agreement between the customer and K&US. If your order is returned to us as "uncollected" we reserve the right to charge 300 SEK for the expenses.
We also reserve the right not to grant a refund for possible changes of freight charges and postal fees.
K&US stores the personal data that the Customer provides to K&US in connection with the Customer placing orders for goods and services, including, among other things, name, address, and other contact information as well as information about credit cards and other means of payment.
K&US uses the personal data when registering the Customer as a customer, receiving orders, delivery, invoicing and information, and for marketing to the extent that the Customer has not declined marketing.
Personal data may be disclosed for processing on behalf of K&US through a so-called personal data processor. In such a case, a written agreement will be drawn up to regulate the personal data processor's handling of the personal data and the personal data processor will not have the right to use the personal data for purposes other than to perform the tasks the personal data processor has undertaken to K&US.
GDPR. Collecting Customer´s personal data:
K&US uses the Customer's personal data to administer orders for goods or services and to be able to fulfill the obligations and exercise the rights that follow from an order. The data is also used otherwise for marketing K&US and its goods and services.
Storage period
K&US stores personal data as long as the Customer is a customer of K&US and - provided that the Customer does not request that the personal data be deleted earlier - for a period of three (3) years after the Customer's last purchase.
To the extent that K&US is required by law or government regulation to store data for a longer period than stated above, the data is stored accordingly.
Legal basis for the processing of personal data
K&US processes provided personal data on the legal basis that it is necessary to fulfill the parties' agreement. K&US is further entitled to process the Customer's address and other contact information for marketing purposes based on a balancing of interests, where K&US, as long as the Customer has not objected to such processing, believes that its interest in marketing its products and services outweighs the Customer's privacy interest.
Customer access to personal data and requests for restriction of processing, correction, etc.
The Customer has the right to contact K&US to obtain information about which personal data about the Customer is processed by K&US, which is done by contacting K&US via the address, email or telephone number specified above. The Customer also has the right to request that personal data be corrected or deleted or that the processing of personal data be limited (for example, by not being used in K&US marketing) or completely ceased (in the event that the processing takes place after a balancing of interests). The Customer also has the right to request porting of personal data that the Customer has provided and that K&US processes with the Customer's consent or to fulfill the agreement with the Customer.
However, the Customer is aware that a request for deletion of data or restriction of the processing of personal data may mean that the Customer's ability to use K&US services may be limited or completely eliminated.
Connection to K&US newsletter
When the Customer chooses to enter their email address to receive the K&US newsletter, the Customer simultaneously gives their consent for K&US to use the email address to send newsletters to the Customer.
K&US stores the Customer's personal data as long as the Customer wishes to receive the K&US newsletter. The Customer can unsubscribe from the K&US newsletter at any time. This is done via a link on each newsletter.
K&US may store the Customer's data to the extent that K&US is required by law or government regulation to store data for a longer period than stated above. In such cases, the data will be stored accordingly.
The legal basis for K&US's processing of personal data in connection with newsletter management is based on the consent given when the customer accepts the sending of the K&US newsletter. Giving consent is voluntary and the Customer has the right to withdraw his consent. Withdrawal of consent is done by contacting K&US via the address, e-mail or telephone number specified below, or via a link in each newsletter. A withdrawal does not affect the lawfulness of the processing that took place before the consent was withdrawn. However, a withdrawal may mean that your ability to use K&US services may be limited.
K&US uses MailChimp to send newsletters, the personal data the Customer provides is therefore also handled by MailChimp in the form of a personal data processor. Mailchimp is not entitled to use the personal data for purposes other than to perform the tasks they have undertaken to K&US according to the agreement between K&US and MailChimp.
Data Controller
K.U.S Stockholm Sweden AB, org. no. 556567-7746, Hornsgatan 68 118 21 Stockholm, 08-280 708, service@kandus.se
Complaints to the Swedish Data Protection Authority
In the event of a complaint about K&US processing of personal data, the Swedish Data Protection Authority can be contacted.
Visit www.datainspektionen.se for more information or contact the Swedish Data Protection Authority via email at datainspektionen@datainspektionen.se or by phone at 08-657 61 00.