You can return any product you purchased as long as it is unworn, unwashed, and with all labels intact. This may be returned for a refund or exchange for any reason within 14 days from the receive date. Simply complete the returns form including details of your payment and enclose with the goods.
All Swedish and international returns must be sent using Swedish or international mail services.
Exchanges within Sweden:
Free exchange service is only available for Swedish customers within 14 days from the receive date. The free exchange is only valid when changing size or color, not a new item.
We offer the free exchange service with Swedish Mail on all orders sent to a Swedish address, provided you attach the reply-paid sticker that arrived with your order.
If you require an exchange, fill in our exchange and returns form and tell us which item you are returning along with the details of the new size and color you would like.
Please remember to add your contact details.
Once we have received the parcel we will send your new item to you.
If the product is unavailable we will contact you to arrange a refund.
Returns within Sweden:
All returns has to be returned within 14 days from the receive date. For convenience, we provide a pre-paid postage label to return your item within Sweden.
Please note: the return postage cost of 75 SEK will be deducted from any refund applicable. Alternatively, you may pay the cost of returning the item yourself. Please, ensure to retain proof of postage.
Once we have received your returned parcel, we will process your refund. If you paid by KLARNA, you will receive an email notification with your new invoice.
Returns and Exchanges for International Customers:
K&US are unfortunately not able to cover international return or exchange costs. The cost of returning the item(s) is your responsibility and we strongly recommend you obtain a 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit.
If you want to change a item, please make a return and then place a new order at the website.
Uncollected Parcels:
An order is a binding agreement between the customer and K&US. If your order is returned to us as "uncollected" we reserve the right to charge 300 SEK for the expenses.
We also reserve the right not to grant a refund for possible changes of freight charges and postal fees.