Thank you for shopping at K&US!
If you have any questions regarding your online purchase, please contact Customer Services on: +46 (0)8-280 708 or email service@kandus.se and we will be able to assist you.
Delivery within Sweden:
We are offering FREE delivery on all orders over 500 SEK. Note: Available for domestic deliveries only. For orders under 500 SEK delivery is 75 SEK.
International Delivery:
We are currently offering FREE delivery on International orders over 2000 SEK.
For International orders under 2000 SEK delivery is 200 SEK.
For deliveries outside the European Union you may be required to pay import duties and domestic sales taxes on receipt of delivery.
For destinations within Europe but outside the EU. For example Norway and the United Kingdom:
Items shipped from Sweden to European countries outside the EU will be taxed according to the shipping destination's custom regulations.
For Norway:
Items of a value of more than 3000 NOK are liable to import duties, approximately 5-6% of the value of your purchase. When you shop at K&US, we will deduct the Swedish sales tax from your purchase. Norway's import duty (for items of a value of more than 3000 NOK) and tax will then be added upon arrival in Norway.
The same goes for other countries within Europe but outside EU. Please control your country's regulations.
For more details for Norwegian customers, please go to: www.toll.no
Payment Options:
We accept the following payments on our site:
-Visa Debit/Credit.
-Mastercard Debit/Credit
-Klarna Faktura. Please note, that you must pay your invoice within 14 days of making your order.
Delivery Times:
Stock permitting, all domestic orders usually arrive with our customers within 2-4 days. There may be occasional busy times when longer delivery times occur. International orders will take longer to deliver.
All orders within Sweden are delivered by DHL. DHL will keep customers informed with SMS notifications.
All international orders are sent using Swedish Mail.
Exchanges and Returns:
You can return any product you purchased as long as it is unworn, unwashed, and with all labels intact.
This may be returned for a refund or exchange for any reason within 14 days from the receive date.
Simply complete the returns form including details of your payment and enclose with the goods.
All Swedish and international returns must be sent using Swedish or international mail services.
Exchanges within Sweden:
Free exchange service is only available for Swedish customers within 14 days from the receive date. The free exchange is only valid when changing size or color, not a new item.
We offer the free exchange service with Swedish Mail on all orders sent to a Swedish address, provided you attach the reply-paid sticker that arrived with your order.
If you require an exchange, fill in our exchange and returns form and tell us which item you are returning along with the details of the new size and color you would like. Please remember to add your contact details.
Once we have received the parcel we will send your new item to you.
If the product is unavailable we will contact you to arrange a refund.
Returns within Sweden:
All returns has to be returned within 14 days from the receive date. For convenience, we provide a pre-paid postage label to return your item within Sweden. Please note: the return postage cost of 75 SEK will be deducted from any refund applicable. Alternatively, you may pay the cost of returning the item yourself. Please, ensure to retain proof of postage.
Once we have received your returned parcel, we will process your refund.
If you paid by KLARNA, you will receive an email notification with your new invoice.
Returns and Exchanges for International Customers:
K&US are unfortunately not able to cover international return or exchange costs.
The cost of returning the item(s) is your responsibility and we strongly recommend you obtain a 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit.
If you want to change a item, please make a return and then place a new order at the website.
Faulty Items:
If your item is faulty when it arrives, please call us on +46 (0)8 280 708 or email service@kandus.se. In this case we will refund you the return costs.
Statutory Rights:
In the unlikely event that you have further issues with your purchase, please call +46 (0)8-280 708 or email service@kandus.se, where one of our Customer Service Team will be able to advise you.
We believe in sustainability and our products are manufactured to meet our superior standards. However, we do understand that damage is not always caused by normal wear and tear. We will do our best to evaluate and work with our customers to find a solution that fully satisfies both sides.
As a consumer you have specific legal rights if a product fails due to a manufacturing defect. You have the right to return your garment within 3 years of purchase if it has been damaged by faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition. Damage that occurs after this time is regarded as caused by normal wear and tear.
Any dispute in relation to the goods supplied shall be governed according to Swedish Trade Laws and shall be subject to the exclusive jurisdiction of the Swedish Courts
Uncollected Parcels:
An order is a binding agreement between the customer and K&US. If your order is returned to us as "uncollected" we reserve the right to charge 300 SEK for the expenses.
We also reserve the right not to grant a refund for possible changes of freight charges and postal fees.