Dear customer!

Ranukel


Thank you for shopping at K&US!

If you have any questions regarding your online purchase, please contact Customer Services on: +46 (0)8 714 87 02 or email service@kandus.se and we will be able to assist you.

Customer Services open hours:  
Monday – Thursday between 09.00 - 12.00 am.




Delivery within Sweden:

We are currently offering FREE delivery on all orders over 500 SEK. Note: Available for domestic deliveries only.
Additional fee for COD (cash on delivery services) is 45 SEK.

For orders under 500 SEK delivery is 50 SEK.




International Delivery:

International delivery charge is 200 SEK.





Payment Options:

We accept the following payments on our site:

-Visa Debit/Credit.

-Mastercard Debit/Credit


The following services available within Sweden only:


-Klarna Faktura.
 Please note, that you must pay your invoice within 14 days of making your order.


-COD. Service charge of 45 SEK is added to shipping costs (50 SEK).




Delivery Times:

Stock permitting, all domestic orders usually arrive with our customers within 5-7 days. There may be occasional busy times when longer delivery times occur. International orders will take longer to deliver.

All orders within Sweden are delivered by DHL. DHL will keep customers informed with SMS notifications.

All international orders are sent using Swedish Mail.





Exchanges and Returns:

You can return any product you purchased as long as it is unworn, unwashed, and with all labels intact.
This may be returned for a refund or exchange for any reason within 14 days from the receive date.
Simply complete the returns form including details of your payment and enclose with the goods.


All Swedish and international returns must be sent using Swedish or international mail services.





Exchanges:

Free exchange service is only available for Swedish customers.

We offer a free returns service with Swedish Mail on all orders sent to a Swedish address, provided you attach the reply-paid sticker that arrived with your order.


If you require an exchange, fill in our exchange and returns form and tell us which item you are returning along with the details of the new item you would like. Please remember to add your contact details.

Once we have received the parcel we will send your new item to you.

If the product is unavailable we will contact you to arrange a refund.




Returns:


For convenience, we provide a pre-paid postage label to return your item. Please note: the return postage cost of 69 SEK will be deducted from any refund applicable. Alternatively, you may pay the cost of returning the item yourself. Please, ensure to retain proof of postage.

Once we have received your returned parcel, we will process your refund.

If you paid by KLARNA, you will receive an email notification with your new invoice.




Returns and Exchanges for International Customers:


K&US are unfortunately not able to cover international return costs.

The cost of returning the item(s) is your responsibility and we strongly recommend you obtain a 'Certificate of Posting' from the Post Office, as we cannot accept responsibility for parcels lost in transit. However, we are pleased to offer free delivery when you wish to exchange your item(s) for a different size or colour.




Faulty Items:

If your item is faulty when it arrives, please call us on +46 (0)8 714 87 02 or email service@kandus.se. In this case we will refund you the return costs.




Statutory Rights:


In the unlikely event that you have further issues with your purchase, please call +46 (0)714 87 02 or email service@kandus.se, where one of our Customer Service Team will be able to advise you.


We believe in sustainability and our products are manufactured to meet our superior standards. However, we do understand that damage is not always caused by normal wear and tear. We will do our best to evaluate and work with our customers to find a solution that fully satisfies both sides.


As a consumer you have specific legal rights if a product fails due to a manufacturing defect. You have the right to return your garment within 3 years of purchase if it has been damaged by faulty fabric, stitching or manufacturing. Please return your garment as soon as possible so we can assess its condition. Damage that occurs after this time is regarded as caused by normal wear and tear.


Any dispute in relation to the goods supplied shall be governed according to Swedish Trade Laws and shall be subject to the exclusive jurisdiction of the Swedish Courts




Uncollected Parcels:


An order is a binding agreement between the customer and K&US. If your order is returned to us as "uncollected" we reserve the right to charge 300 SEK for the expenses.


We also reserve the right not to grant a refund for possible changes of freight charges and postal fees.